Privacy policy
How we handle information when you visit payloadiq.co.za or use our onboard weight and bulk fleet services.
Our commitment
Payload IQ respects your privacy and processes personal information in line with the Protection of Personal Information Act (POPIA) and applicable South African law. This policy explains what we collect, why we collect it, and the choices you have.
Information we collect
When you interact with our website or contact us, we may collect:
- Contact details: name, email, phone number, company name and fleet information you submit via forms.
- Usage data: browser type, device information, pages viewed and approximate location derived from IP address for analytics and security.
- Cookies and similar tech: small files that help the site function and remember preferences. You can control cookies through your browser settings.
How we use information
- Respond to enquiries: route your message to the right sales or support contact.
- Deliver services: onboard weighing, fleet monitoring and support tied to your contract.
- Improve the platform: analyse usage patterns to harden reliability and usability.
- Legal compliance: meet regulatory, tax or law-enforcement obligations where required.
- Marketing: only with your consent. Unsubscribe any time via the link in our emails.
Sharing and processors
We do not sell personal data. We may share information with:
- Service providers: hosting, analytics, email and support tools bound by confidentiality and data-processing agreements.
- Authorities: when required by law, court order or to protect rights and safety.
Security
We apply reasonable technical and organisational measures: access controls, encryption in transit where supported, and staff training. No internet transmission is 100% secure; we cannot guarantee absolute security.
Retention
We keep personal information only as long as needed for the purposes above, or as law requires. Contact form enquiries are retained securely for response, support, and legitimate business records.
Your rights
Under POPIA you may request access, correction, deletion, or restriction of processing, and object to direct marketing. Contact us to exercise these rights.
Children
Our services are directed at businesses and fleet operators. We do not knowingly collect data from persons under 18.
Changes
We may update this policy. Material changes will be posted on this page with a revised effective date.
Contact
Questions about privacy:
Email: info@payloadiq.co.za
Phone: +27 60 680 5142
Effective: 17 June 2026